Delivery within Greece is free of charge.
For international shipments, delivery and charges apply as follows:
Europe: Delivery within 3-7 working days. Delivery charge 20 euros.
Rest of the World*: Delivery within 5-10 working days. Delivery charge 35 euros.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. ECLECTIA has no control over these charges, nor can predict what they may be.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country. You should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Refunds will be processed as soon as returned items undergo quality control and are being accepted. Refunds can only be remitted to the initial credit card, Paypal or bank account used for the order transaction. You will be asked to provide your refund payment details. Please note that the refunded amount will be reduced by the return cost as detailed below. Processing time may vary depending on the bank or credit card company.
Greece: Returns from Greece are free of charge, using our ACS courier account. Please call ACS to arrange pick-up and request to charge the recipient. ECLECTIA Filimonos T. 14-16 11 521, Athens.
Rest of the World: Please call DHL and arrange a pick-up, using the air waybill number provided, after contacting us at firstname.lastname@example.org regarding your return. Please note that the following cost will be deducted from the cost of the item purchased which is being refunded, to cover the return costs.
Europe: 20 euros
Rest of the World: 35 euros
In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.
Please send the goods in a registered package to the following address:
PATRIARCHOU KURILLOU 5